a glimpse into cryptic thought of the reticence
07 Apr 2015 | burnout
When you’re stuck with a mode problem, user-centered design principles dictate that the mode should be made obvious to the user.
While there are some individual differences in the ways we manage cognitive load, one thing is clear: none of us does this as well as we think we do.
Safe organizations relentlessly promote a “stop the line” culture, in which every employee knows that she must speak up — not only when she’s sure that something is wrong, but also when she’s not sure it’s right.
Dealing with the problem of too many alerts proved harder, partly because it flies in the face of intuition.
What matters today, in the Internet era, is not whether you know a particular fact but whether you know where to look it up, and then, how to verify that the answer is reasonable.